New Products purchased from Divoti Inc. can be returned for credit/refund or exchange within a 30-day period from the date of purchase. Returned products must be received in new, unused and resalable condition. We will accept with no restocking fee. Shipping and handling fees are not refundable. Divoti reserves the right to refuse receipt of returned product should that product not meet Divoti's criteria for new, unused or resalable condition. Used products may not be returned for refund or exchange.
All products must be received in new, resalable condition or shipment will be deemed unacceptable and returned at the customer's expense. All returned shipping charges will be assumed by the customer.
Personalized / custom engraved item:
We cannot accept returns or exchanges that have been engraved or worn unless there is in fact a defect in craftsmanship or any engraving mistake was made by us. Items with scratches, tears, dents, or tarnish are not refundable.
Order entry or shipping errors must be identified and claimed within 14 days of receipt of shipment by contacting us.
You will need to pay for return shipping, but Divoti will ship any exchanged merchandise free of charge.
Unless the item being returned was not as described in the listing on the website, Divoti does not reimburse any customs or import duties, brokerage fees, or taxes paid on shipments. These changes are the sole responsibility of the customer. In the event a package is refused by the customer, Carrier will return the package to us. We will refund the purchase price for a refused item, but we will not refund any shipping costs, duties, fees, or taxes. In addition, Divoti reserves the right to charge your credit card for any return fees we are charged in recovering the refused package. Your refund will be processed once we receive your returned item from the carrier.
Returns are to be sent to:
Return & Exchange Dept.
O/B International Specialties Co., Ltd.
Unit 1805-6, Hollywood Plaza,
610 Nathan Road,
Kowloon, Hong Kong SAR
We will send your replacement or credit your account upon receipt of the return.