We ship our products any none-US address (US customers, please visit www.DivotiUSA.com). Orders generally will be shipped within 24 hours of receipt of payment, in the rare event of an out-of-stock situation, out of stock items can take 2 to 3 weeks or longer to ship out.
Customers in United States
Please visit https://www.DivotiUSA.com
How do you pay us?We accept the following major credit cards: Visa, MasterCard, American Express and PayPal.
We stand behind every item that we sell and will do everything possible to assure that you're satisfied. Should your item be damaged through defect or otherwise, we'll be happy to facilitate replacement or repair for you. We do take great care in describing our products accurately. If you receive your item and feel that the item is not consistent with our representation, please let us know immediately (within 3 days of receipt), and we'll do our best to make you happy. If we're unable to, just pay to ship the item(s) back*, and we'll fully refund your original purchase price. It's that simple! Exchanges for items that are the wrong size will gladly be exchanged. You will need to pay for return shipping, but Divoti AP will ship any exchanged merchandise free of charge. Please be aware that all items purchased in new condition and then used (even once) are not returnable.
*Please Note: All returns require a Return Merchandise Authorization number (RMA #). Please contact us by phone or email to receive your RMA # before returning an item. Upon receipt of your RMA #, please clearly write this RMA # on the box containing your return and then ship it back to us.
Items returned must be accompanied by the original packaging and must be in the same condition that they were received. All returns will be inspected prior to a credit being issued. If a shipment is refused for any reason, the purchaser will be charged for the return shipping expenses as well, sorry! We recommend that you fully insure any item(s) that you return to us just to be safe.
Returns are to be sent to:
Divoti AP Returns Department
International Specialties Co., Ltd.
Unit 1805-6, Hollywood Plaza,
610 Nathan Road,
Kowloon, Hong Kong SAR